Our Products
What makes Scora thermoses different from other coffee thermos brands?
Scora stands out for its commitment to sustainability, innovative design, and superior temperature retention. Our thermoses are crafted from durable, eco-friendly materials, ensuring your beverages stay hot or cold for hours. Plus, our smart features, like temperature control, make Scora a leader in drinkware innovation.
Are Scora thermoses safe and environmentally friendly?
Absolutely! All Scora thermoses are made from food-grade, BPA-free 316 stainless steel, offering a safe, toxin-free beverage experience. We're committed to reducing environmental impact, utilizing recyclable materials and sustainable practices.
Can I use my Scora thermos for beverages other than coffee?
Yes! Scora thermoses are designed for versatility, ideal for keeping any beverage at its perfect temperature, whether it's tea, hot cocoa, or cold drinks. Enjoy your favorite drink, just the way you like it, any time.
How do I clean and maintain my Scora thermos for longevity?
For optimal care and longevity of your Scora thermos, we recommend hand-washing it with mild soap and warm water. To make cleaning effortless and ensure your thermos remains in pristine condition, consider using our specially designed multi-use 3-in-1 cup cleaning brush, available on our website. This versatile tool is perfect for reaching all parts of your thermos, avoiding abrasive cleaners to preserve its finish. Regular cleaning after each use with our recommended brush will keep your Scora thermos looking and performing its best for years to come.
Do Scora thermoses come with a warranty?
Yes, every Scora thermos comes with a one-year warranty covering defects in materials and workmanship. Learn more about our warranty.
Shipping & Delivery
How long will it take to receive my Scora thermos after ordering?
Orders typically arrive within 3-10 business days for standard shipping within the US. International orders and expedited shipping times vary. Please note, external factors can affect delivery times.
Do you offer international shipping, and how much does it cost?
We do offer international shipping. Costs vary based on destination and will be calculated at checkout. For more detailed information, please visit our Scora shipping policy.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this number on our website to keep an eye on your shipment's progress.
What should I do if my order arrives damaged or defective?
If your thermos arrives damaged, please contact our customer service team immediately. We'll work with you to resolve the issue promptly.
Are there any locations Scora does not ship to?
We strive to reach as many customers as possible but there may be restrictions based on carrier limitations. Please contact us for more information on specific shipping locations.
Returns & Exchanges
What is Scora’s return policy?
We accept returns within 14 days of purchase, provided items are unused and in original packaging. For a successful return, please follow our thermos return process.
How do I initiate a return or exchange for my thermos?
To start a return or exchange, please visit our returns center on our website and enter your order number and email address. Follow the prompts to complete the process.
Can I return a product bought online to a retail store?
Currently, online purchases must be returned through our online process and cannot be returned at retail locations.
What happens if I receive a wrong item?
If you've received an incorrect item, contact our customer service team immediately. We'll ensure you receive the correct item as quickly as possible.
Are there any items that cannot be returned or exchanged?
Customized items are final sale and cannot be returned or exchanged. For a full list of exceptions, please check our return policy.
Product Warranty
What does the Scora product warranty cover?
Our warranty covers any defects in materials and workmanship under normal use for one year from the purchase date.
How long does the warranty last?
The warranty period is one year from the date of original purchase.
How do I make a warranty claim?
Contact our customer service with proof of purchase and a description of the issue. We'll guide you through the warranty claim process.
What does the warranty process involve?
Once we receive your claim, we'll assess the issue and determine if it falls under our warranty coverage. If approved, we'll proceed with repair, replacement, or refund options.
Are repairs or replacements covered under warranty?
Yes, approved warranty claims will result in repair, replacement, or a refund, depending on the specific issue and product availability.